0 $
0 items
View Cart

FAQ

1. Is the product safe?


Yes. There are several elements that ensure Planika Fires are safe, for example:

  • Certificates. Planika’s products has been awarded numerous certifications such as the: European CE, UL1370 from OMNI Corp, TUV Rheinland, EcoFuel.
  • Rigorous testing. Planika is a leader in the bio fireplace market and allocates its resources into product research and development. As a result, a special laboratory was built to test all our products before they leave the manufacturer. Products are heated in a special combustion chamber and tested using a thermo-camera.
  • Patented BEV® Technology. This innovative technology guarantees the highest level of safety as during the burning process there is no direct contact between fire and the fuel – only the heated fuel vapours burn in the process
  • Fanola®. This special bioalcohol based fuel was developed especially for Planika fires and is compatible with all Planika products. It is certified, completely safe and recommended for use in our products. Only Fanola® can guarantee clean burning.
  • Production. To ensure the highest quality and reliability all production takes place in our European manufacturing facility with all elements sourced directly from Europe.
  • User’s manual. It is important to read the user’s manual before use. If you follow the user’s manual there is a 100% safety guarantee.

2. What sets Planika Fires apart from traditional fireplaces?

  • No chimney is required as no smoke is emitted during the burning process
  • No permissions required, unless your local regulations say so.
  • No hard connections
  • Simple to use. No need of ash removal or special maintenance.
  • Heat remains in the room as it doesn’t escape through the chimney.
  • No need for wood log storage.
  • They are mobile – you can arrange them within an interior as you wish and how often you wish.
  • Contemporary design not always applicable to traditional fireplaces.
  • Easy to install

3. Is this real fire?

Yes, it is real fire, there is no smoke or ash emitted during the burning process. The flames produce heat, so you shouldn’t touch it and leave the kids close to the fireplace without any supervision

4. How long will the fire burn for?

It depends on the model, but after filling the burner with Fanola®, the flames produced by fireplace will last for approximately from 3 up to 10 hours. There is a manual provided with each product –it contains technical details about the product as well as information about burn time.

5. Is the Fanola® liquid environmentally friendly?

Yes, it’s a liquid based on bioalcohol which is extracted from seasonal plants. It emits no harmful substances.

6. Is there any gas emitted from the fireplace while burning?

Only carbon dioxide and water vapour in the amount comparable to that is produced while breathing are emitted while the fire is burning, making it completely safe for the user.

7. What is the safety guarantee?

There is a 100% safety guarantee while the product is used according to the user’s manual. All products are assembled by hand which provides an additional quality check.

8. Do you need additional ventilation in the room where Planika fireplace is installed?

No. Additional ventilation is not necessary as natural working ventilation replaces the air in a room naturally (as the name suggests). However, for the use of Planika products the replacement of air in a room must occur at least once per hour. This is the normal ventilation in any premises as per planning permission and building regulations.
The exceptions are long fireplaces where additional ventilation might be necessary together with the need to install a vent to allow air circulation below the product.

9. What is the minimum cubic capacity requirement for a Planika Fire used indoors?

It depends on the model, e.g. HotBox 484 ft2 (45 m2) with the height of 8.53 ft (2,6m). All technical information is included in the instruction manual provided with the product.

10. How can I clean a Planika Fire?

The product doesn’t need any special maintenance. Depending on what they are made of, you can clean the elements with domestic cleaning products.

11. What is the heating power?

It depends on the product, app. 10577-20854 BTU 6kW. The heating power decreases when the flame is smaller.

12. Does Planika give guarantees for their products?

Yes, Planika gives a statutory 1-year-warranty within the US.

13. Can I regulate the flame size?

In all the automatic fireplaces the flame size can be regulated using a control panel.

14. Can I use a different fuel other than Fanola®?

Using a different uncertified fuel may lead to the emission of irritating fumes or soot, or even toxic fumes which can endanger your health. Fanola® is the only fuel we recommend for use in our products.

15. Does the use of a Planika Fire cause ceiling soot?

No. Fanola® burns cleanly and doesn’t release any soot. However, you should keep your fire a minimum of 3.28ft / 1m from the ceiling.

16. Are Planika Fires safe for children and animals?

Due to high temperatures keep children and animals away from the product. They are equipped with child lock that prevents children from starting the device easily. However, it is very important not to leave the fire with no adult supervision since the real flame may interest a child. Still, our bio fireplace may be installed in a place which is not accessible for children.

17. How do I extinguish the fire?

All the automatic products can be extinguished by pressing the STOP button on a control panel.

18. How durable is a Planika Fire? How long can I use a Planika Fire for?

There is no time limit. Elements vulnerable to corrosion are made of stainless steel providing longevity of the product. The product can only be damaged if not used in accordance with the user’s manual.

19. Is additional installation necessary?

No, in most models it is not necessary at all. Only the wall-mounted models require special set up. Automatic fireplaces need to be connected to a power supply. Detailed information is given in the installation manual for each product.

20. How do I store Fanola® liquid fuel?

You should keep it away from any source of fire, children and pets.

21. Do I need any insulation when building a product into a wall?

The casing of PrimeFire requires no additional insulation. Detailed information is given in the instruction manual for each product.

22. Can I place a TV set or audio equipment close to a Planika Fire?

Yes, provided that you keep a 3.28 ft / 1m distance between a Planika Fire and your equipment.

23. What is Fanola®?

It is a liquid alcohol based fuel which has undergone double rectification. It is eco-friendly, certified and safe to use in Planika Fires.

24. How is it possible that no chimney is required?

Fanola®liquid is a special liquid based on alcohol prepared especially for use in Planika Fires. CO2 and water vapour are the only by-products emitted while burning.

25. What cubic capacity is a Planika Fire able to heat up?

Planika Fires are not heating but decorative appliances. However, they do produce some heat. Emitted heat depends on the model and it is specified in the technical information in the product’s manual.

28. Is it possible to heat my house with the bio fireplace?

The amount of heat that is emitted by Hotbox is 10577-20854 BTU 6kW. Depending on geographical location, heat insulation and temperature outside this quantity may be sufficient to heat the room of 215-645ft². Planika’s bio fireplaces are extremely efficient when it comes to heating up small spaces.
e.g. For the purpose of estimating heating of the rooms in Europe we acknowledge 307 BTU per 10 ft², which gives 473 ft² while taking into consideration a heating device with 13648 BTU power.

26. Can I place a Planika Fire on a wooden floor?

Yes, providing this is not a wall-mounted product.

27. Will anything happen if I leave the liquid in the product after extinguishing the fire?

No, nothing will happen.

28. Can I move the product?

You can only move portable products while they are not burning and there is no fuel in the reservoir. Under no circumstances a burning product should be moved.

29. What is a Planika Fire made of?

It is made of materials available in the furnishing industry. The burner is made of stainless steel and many models also have glass elements.

30. Do I need any permission in order to purchase a Planika Fire?

No, there is no permission needed, unless your local regulations state differently.

31. Is it true that while burning no smoke is produced?

Yes, it is true. No smoke is emitted while the fire is burning.

32. How much water vapour and carbon dioxide is emitted while burning?

The proportions are similar to those contained in the air exhaled by humans. Amounts produced while burning, provided there is appropriate ventilation, are not harmful.

33. Is it possible to have a customized Planika Fire?

Fire Line Automatic inserts can be made-to-measure according to a specific project only. Our technical team analyses every project individually and advises on the best solution.

34. What must I never do with a Planika fire?

You should never pour liquid onto the product while the fire is burning.

35. How do I convert a traditional fireplace into a bioalcohol fireplace? Do I need to close the chimney off?

All you need to do is place the insert in the traditional fireplace portal and, depending on the model, connect it to the power supply. You don’t need to convert the portal, the chimney may stay as a free passage. While you want to keep more heat in the room it is recommended to close the chimney.

36. How long does it take to extinguish the flame?

The fire stays lit from 1-3 minutes. The flame will diminish, until total extinction.