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Store Terms

Terms Conditions

Planika USA – Online Store

Conditions of use
Welcome to the Planika USA – Online Store website. By using this site, you agree to be bound by
its conditions of use, legal notices and all disclaimers, terms and conditions that appear elsewhere
on this website. Planika USA reserves the right to modify this website and any conditions and/or
terms at any time. Each time you use the Planika USA – Online Store website, you should view and
review the current terms and conditions that apply to your transactions and use of this website. If
you are dissatisfied with the Planika USA – Online Store website, its content, terms or conditions,
you agree to discontinue using the Planika USA – Online Store website or forward your question
and concerns to info@planikausa.com.

Intended for Users Over 18
The Planika USA – Online Store website is intended for use by individuals 18 years of age or older.
The website is not directed for use by anyone under the age of 18.

Shipping Policy
Orders are usually shipped within 72 hours, excluding weekend and holidays. Please allow 7 to 10
days after you have received your order confirmation to receive your order. Most items offered on
our website require special handling and typically do not travel as quickly as other types of
products. We only ship orders by Federal Express so long as items meet Fedex requirement. If an
item is out of stock, you will receive a backorder notification by email. We can only ship our items
within Continental United States. We don’t deliver Fanola® to Alaska and Hawaii.

Payment Options
Payments can be made online via MasterCard, Visa and American Express credit cards.

Sales Tax
No tax will be charged for any items purchased and shipped within the US; except for shipments to
New Jersey addresses, which are subject to the applicable sales tax.

Order Limitations
We reserve the right to reject any order that is placed with us, and/or to limit quantities on any
order, without giving any reason. If we reject your order, we will notify you using the email
address you gave us when you placed the order.

Return/Cancel Policy
All sales are final. If you have any further questions, please contact us by e-mail at:
info@planikausa.com or call us at: 201 933 7787

Refund and return policy
In being of sound and disposing mind, I hereby acknowledge and accept that:

Refund policy
1. All sales are final.
2. All refunds are at the discretion of management, specifically NO refunds will be given any of the
following circumstances:
a. If my order has already been shipped by Planika USA
b. If my order has already been approved by Planika USA
c. If I provided an incorrect address, and Planika USA has shipped my order to this wrong address.

Returns policy
I am aware that I am not permitted to return product to Planika USA for exchange or a refund.

Chargeback policy
I am aware that charge backs are not welcome, and that all disputes can normally be resolved by
contacting the management of Planika USA.
I agree that it is my responsibility to maintain a working email address for all communications with
Planika USA, this especially applies to ‘free’ email addresses such as those from Yahoo!, & Hotmail.
I agree that Planika USA is not responsible for any failure of mine to receive emails in connection
with my order due to my non working email address, and that specifically this failure is not valid
grounds for raising a chargeback.

Damaged goods
Upon delivery, if the packaging box is damaged, you should not accept the delivery, notate that the
product arrived damaged and take pictures of the damaged packaging before unpacking the
product.
If you refuse the delivery at the door we will apply a return fee to your customer account. In case
you wish a new delivery after refusing the first delivery attempt, you need to pay the delivery cost
in advance.
In the unfortunate event that the product is also damaged after removing the packaging you need
to take a good quality picture of the damage on the item. Then email our customer service with
your order number, short description of the issue and pictures of both the damaged packaging and
damaged item to info@planikausa.com
Follow the same procedure if the packaging is fine, but the product is damaged, or if you have
received a different variation from what you have ordered.

Order Confirmation and Communications
You will receive an email confirmation and receipt from us when your order is placed and a second
email when the order has been shipped. Please add info@planikausa.com to your email program`s
contacts to avoid any emails from us being treated as spam.

Warranty
Planika’s products have to be registered online on www.warranty.planikafires.com in order to
activate 2 years warranty from the moment of delivering the product to the customer.
Copyright / Patent Notice
All materials contained on the Planika USA – Online Store website are protected by United States
copyright law. You may not alter or remove any copyright or other notice from copies of the
content. By using this website, you acknowledge that the website contains information, data,
software, photographs, graphs, videos, typefaces, graphics, and/or other material (collectively
“Content”) are so protected. All other trademarks, fireplace images, service marks, product names
and logos appearing on the Planika USA – Online Store website are the property of their respective
owners.

Pricing Information
The prices displayed on this website are quoted in U.S. dollars and are valid and effective only in
the United States. Price and availability information is subject to change without notice. No
international orders can be fulfilled.

Errors on Our Website
Prices and availability of products are subject to change without notice. Errors will be corrected
where discovered, and Planika USA reserves the right to revoke any stated offer and to correct any
errors, inaccuracies or omissions including after an order has been submitted and whether or not
the order has been confirmed and your credit card charged. If your credit card has already been
charged for the purchase and your order is cancelled, Planika USA will issue a credit to your credit
card account in the amount of the charge.

Privacy Policy
Your privacy is very important to us and we will protect the security and confidentiality of your
personal information as best as possible. We will use the personal information provided by you only
in the normal course of our business. We will not sell, rent or otherwise share your personal
information with others without your consent except as necessary to comply with legal processes
or other applicable legal requirements, to provide the products or services you have requested, to
protect or defend our rights or property. We do provide names and shipping addresses to certain
service providers who assist us with order fulfilment and shipping.
Computer software security programs installed in connection with the Planika USA – Online Store
website protect your personal information, which protect the loss, misuse, or alteration of your
personal information. By using this website, you consent to the collection and use of your personal
information by us. This privacy statement reflects our current policies and practices. In the event of
a change, a revised privacy statement will be immediately posted on our website. You should
review this privacy statement periodically to remain informed of any changes.

Disclaimer
This site and all contents of this website are provided on an “as is” basis without warranties of any
kind, either express or implied, including without limitation warranties of title or implied warranties
of merchantability or fitness for a particular purpose.

Choice of Law
If any disputes arise between us regarding the use of this website, such disputes shall be resolved
according to the laws of the State of New Jersey, and the federal and state courts of New Jersey
shall have exclusive jurisdiction over all claims.

Served Provisions and Entire Agreement
If any provision of this agreement is unenforceable, that provision shall be deemed severed from
this agreement and shall not affect the validity and enforceability of the remaining provisions. This
is the entire agreement between the parties relating to the subject matter.
1099 Wall Street West, Suite 279

1 Ackerman Avenue
Clifton, NJ 07011
Tel1: 201-815-2208
Tel2: 800-410-3050
F: +1 201 933 7741
store.planikausa.com
e-mail: info@planikausa.com